Hands-on analysis and consulting


We provide hands-on services to help professionals work through strategic projects and gain valuable skills in information management.

Our experienced consultants can give you and your organization the edge when it comes to:


Cost Reduction

  • Serving more clients using the same or fewer staff
  • Identifying unprofitable activities
  • Optimizing staff schedules for overall lower costs

Improving Service Quality

  • Targeting premium services towards your “high value” clients
  • Monitoring service standards and Service Level Agreements

Sales Targeting

  • Analyzing sales target data to find the best prospects
  • Collecting, analyzing and identifying trends in market information
  • Matching, cleansing and de-duplicating lists & databases

Decision Support

  • Reporting operational data clearly for stakeholders
  • Collecting/integrating operational data across the organisation
  • Providing objective benchmarks for business decisions

Improving Business Efficiency

  • Modelling services to plan the most efficient structures
  • Serving clients efficiently by better routing of their requests
  • Defining key business metrics and KPIs

BOOSTing In-House Skills

  • Training staff in data collection, management and analysis
  • Working with managers on objective decision-making skills